ETNU Return, Refund & Exchange Policy

Effective Date: October 15, 2025

Welcome to Embrace the New You (“ETNU,” “we,” “our,” or “us”). This Return, Refund & Exchange Policy explains the conditions under which products purchased through the ETNU website may be returned, exchanged, or refunded.

1. Our Goal

We want you to be satisfied with your purchase. If there is an issue with your order, ETNU will work with you to find a fair resolution in accordance with this Policy.

2. Return Eligibility

To be eligible for a return, an item must:

• Be returned within 30 days of the delivery date;
• Be unworn, unused, and unwashed;
• Be free from odors, stains, pet hair, damage, or alterations;
• Have original tags attached, if applicable; and
• Be returned in its original condition.
• Customers are responsible for return shipping costs unless ETNU shipped an incorrect item or made an error with the order.

ETNU reserves the right to deny returns that do not meet these requirements.

3. Non-Returnable Items

Unless required by applicable law, the following items are not eligible for return or refund:

• Clearance or final sale items;
• Gift cards;
• Personalized or customized products;
• Limited-edition items designated as non-returnable;
• Products damaged through misuse, neglect, or improper care;
• Items returned outside the applicable return period.

4. Exchanges

If you receive the wrong size or wish to exchange an eligible item, ETNU may offer an exchange subject to product availability.

If the requested item is unavailable, ETNU may offer:

• Store credit;
• A refund (if otherwise eligible); or
• An alternative product of comparable value.

Customers are responsible for return shipping costs for voluntary exchanges unless ETNU shipped an incorrect item or made an error with the order.

5. Incorrect or Defective Items

If you receive:

• An incorrect item;
• A defective item; or
• An item damaged during shipment,

please contact ETNU within seven (7) days of delivery.

To help us evaluate the issue, please provide:

• Order number;
• Description of the problem; and
• Photographs of the item and packaging, when applicable.

If ETNU determines that the item is defective, damaged, or incorrect due to our error, we may, at our discretion:

• Replace the item;
• Exchange the item;
• Issue store credit; or
• Provide a refund.

6. Return Process

To initiate a return, customers should contact ETNU using the contact information provided on our website.

Please include:

• Full name;
• Order number;
• Email address used for the purchase; and
• Reason for the return.

ETNU may provide return instructions and, when applicable, a return authorization.

Items returned without authorization may experience processing delays.

7. Refunds

Once a returned item is received and inspected, ETNU will notify you regarding approval or denial of the refund request.

If approved, refunds will generally be issued to the original payment method used for the purchase.

Please allow a reasonable period for processing and for your financial institution to post the refund.

Original shipping charges are generally non-refundable unless:

• ETNU shipped the wrong item;
• The item was defective; or
• Applicable law requires otherwise.

8. Store Credit

In certain situations, ETNU may offer store credit instead of a refund.

Store credit may be issued for:

• Eligible exchanges;
• Promotional accommodations;
• Customer service resolutions; or
• Other circumstances determined by ETNU.

Store credit has no cash value except where required by law.

9. Return Shipping Costs

Unless the return results from ETNU’s error, customers are responsible for return shipping costs.

ETNU recommends using a trackable shipping method, as ETNU is not responsible for returns lost in transit.

10. Refused Deliveries and Unclaimed Packages

Orders refused by the customer or returned due to failure to claim delivery may be subject to:

• Original shipping charges;
• Return shipping charges; and
• Applicable processing fees.

Any refund issued may be reduced by these amounts where permitted by law.

11. Chargebacks

Customers are encouraged to contact ETNU directly to resolve any concerns before initiating a chargeback with their financial institution.

Fraudulent or improper chargebacks may be disputed by ETNU using available transaction and delivery records.

12. Limitation of Remedies

To the fullest extent permitted by law, the remedies described in this Policy constitute the customer’s sole remedies regarding product returns, exchanges, defects, shipping errors, and refund requests.

13. Changes to This Policy

ETNU reserves the right to modify this Policy at any time.

Changes become effective upon posting to the ETNU website.

14. Contact Us

Questions regarding returns, exchanges, or refunds may be directed to ETNU through the contact information listed on our website.

Embrace the New You (ETNU)
Different Journeys. One Movement. The ETNU Movement.