ETNU Shipping Policy

Effective Date:  October 15, 2025

Welcome to Embrace the New You (“ETNU,” “we,” “our,” or “us”). This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing products through the ETNU website.

1. Order Processing

Orders are typically processed within 1–5 business days after payment has been successfully received and verified.

Processing times may vary due to:

  • Product availability
  • Order volume
  • Seasonal demand
  • New product launches
  • Limited-edition releases
  • Holidays or unforeseen circumstances

Business days do not include weekends or recognized holidays.

ETNU reserves the right to delay shipment when necessary for inventory verification, fraud prevention, payment confirmation, or operational reasons.

2. Shipping Methods

Available shipping options and estimated delivery times will be displayed during checkout.

Shipping carriers may include, but are not limited to:

  • United States Postal Service (USPS)
  • UPS
  • FedEx
  • Other approved shipping providers

Carrier availability may vary by destination.

3. Shipping Rates

Shipping costs are calculated at checkout based on factors including:

  • Package weight
  • Package dimensions
  • Shipping destination
  • Selected shipping method
  • Promotional shipping offers

Any applicable shipping charges will be displayed before order completion.

4. Delivery Estimates

Estimated delivery dates are provided for convenience only and are not guaranteed.

Delivery times may be affected by:

  • Weather conditions
  • Carrier delays
  • Customs processing
  • Natural disasters
  • High shipping volumes
  • Events outside ETNU’s control

ETNU is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

5. Order Tracking

When available, tracking information will be sent to the email address provided during checkout once an order has shipped.

Tracking updates are provided directly by the shipping carrier.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

ETNU is not responsible for orders delayed, misdelivered, or returned due to:

  • Incorrect addresses
  • Incomplete addresses
  • Invalid addresses
  • Failure to update shipping information

If an order is returned due to incorrect shipping information, additional shipping charges may apply before the order is reshipped.

7. Lost, Stolen, or Missing Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery generally rests with the carrier.

If a package is marked as delivered but cannot be located, customers should:

  1. Verify the shipping address provided.
  2. Check with household members or neighbors.
  3. Contact the shipping carrier directly.
  4. Contact ETNU if additional assistance is needed.

ETNU is not responsible for packages lost or stolen after confirmed delivery by the carrier.

8. Damaged Shipments

If an order arrives damaged, customers should contact ETNU within seven (7) days of delivery.

Please provide:

  • Order number
  • Description of the damage
  • Photographs of the damaged product
  • Photographs of the shipping packaging, if available

ETNU will review the claim and determine an appropriate resolution in accordance with applicable policies.

9. Returned Shipments

Packages returned to ETNU due to:

  • Incorrect addresses
  • Refused delivery
  • Failure to claim a package
  • Delivery issues attributable to the customer

may be subject to additional shipping charges before reshipment.

10. International Shipping

ETNU may offer international shipping to select countries.

International customers are responsible for:

  • Customs duties
  • Taxes
  • Import fees
  • Brokerage fees
  • Other government-imposed charges

ETNU has no control over these charges and cannot predict their amount.

International delivery times may vary significantly depending on destination and customs processing.

11. Pre-Orders and Backorders

Products identified as pre-orders or backorders may require additional processing time.

Estimated shipping dates for such products are approximate and subject to change.

Customers will be notified of significant delays when reasonably possible.

12. Shipping Restrictions

ETNU reserves the right to restrict or decline shipments to certain locations, jurisdictions, or addresses where delivery is impractical, prohibited, or presents an elevated risk of fraud.

13. Force Majeure

ETNU shall not be liable for shipping delays, failures, or interruptions caused by events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Labor disputes
  • Supply chain disruptions
  • Government actions
  • Public health emergencies
  • Carrier interruptions
  • Internet or technology failures

14. Changes to This Policy

ETNU reserves the right to modify this Shipping Policy at any time.

Updated versions will be posted on the ETNU website with a revised effective date.

15. Contact Us

Questions regarding shipping or delivery may be directed to ETNU through the contact information provided on our website.

Embrace the New You (ETNU)
Different Journeys. One Movement. The ETNU Movement.